Desk Genie

Data deletion request

How to have your data removed from Desk Genie.

You can ask us to delete your personal data, or data connected to your account, at any time. Here are your options.

The fastest way

Email [email protected] from the address linked to your account, with the subject “Data deletion request”. Tell us which account, number or profile to remove.

Email a deletion request

If you use the app

Account owners can delete data or an entire workspace from Settings, or disconnect any connected channel, which removes the platform data tied to it.

If a business contacted you through Desk Genie

That business controls your data and we process it on their instructions. Send us the request and we will pass it on and assist, or you can contact the business directly.

Requests through WhatsApp, Facebook, Instagram or Google

Where Meta or Google forwards a data-deletion request that started with you on their platform, we honour it for the data we hold about you.

What happens next

We verify the request and action it within 30 days, then confirm by email. Some records may be retained where the law requires.

For the full picture, see our Privacy Policy.

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